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Safety and security
How safe is Pay2Home?
Pay2Home complies with the strictest of regulatory standards; we comply fully with all the regulations set out by both the Monetary Authority in Singapore and by the Joint Financial Intelligent Unit in Hong Kong. We operate with substantial regulatory deposits. We count some of the world's largest banks as our customers. We are honest, transparent and trustworthy; all client information is confidential.
How secure is the site?
Our systems conform to the highest internet banking standards and regulations and we only use licensed banking partners in our distribution countries. Access to Pay2Home.com is encrypted using 128 bit techniques (the same as your bank uses).
Furthermore, access to Pay2Home.com involves dual factor authentication so we know we are really dealing with you - the customer. All confidential data is stored in an encrypted and secure form within our system, our staff do not have access to your password. We also never provide customer information to third parties (unless legally bound to do so or requested by you).
Money, fees and payment
Where do you send money to?
We are currently able send to the following countries; the UK, Australia, New Zealand, Malaysia, Indonesia, Vietnam, the Philippines, Thailand, Hong Kong, China, Singapore and all Euro zone countries. We are expanding our country list all the time so please check back for updates.
Where can I send money from?
Currently, Pay2Home can send money from Singapore and Hong Kong. This list of destination countries is constantly growing so please check back for updates.
How can I receive my money in the destination country?
Pay2Home has a variety of different distribution methods available in different countries. Unfortunately not all methods can be offered in all countries, however Pay2Home does its best to offer as many options and as much choice as it can for its customers.
Full list of our services:
| Philippines |
BDO And MLHullier Services (Bank Transfer and Collection) |
By 7PM Daily (Mondays to Fridays, excluding weekends and Public Holidays)
Note: Cleared payment must be received by 4pm from Mondays to Fridays (excluding Weekends and Public Holidays)
|
Bank Transfer (Other Banks)
Door to Door (Metro Manila)
Door to Door (Provincial)
Bill Payment
Collection |
1-2 Business Days
1-2 Business Days
1-3 Business Days
1-2 Business Days
Next Business Day |
| Australia |
Bank Transfer
Bill Payment |
1-2 Business Days
1-2 Business Days |
| New Zealand | Bank Transfer | 1-2 Business Days |
| Hong Kong | Bank Transfer | 1-2 Business Days |
| Europe | Bank Transfer | 1-3 Business Days |
| United Kingdom | Bank Transfer | 1-2 Business Days |
| Thailand |
Bank Transfer
Collection |
1-3 Business Days
1-3 Business Days |
| Malaysia | Bank Transfer | 1-3 Business Days |
| Vietnam |
Bank Transfer
Collection
Door to Door | 1-2 Business Days
1-2 Business Days
1-5 Business Days |
| Indonesia |
Bank Transfer
Collection |
1-2 Business Days
1-2 Business Days |
| China |
Bank Transfer |
1-2 Business Days |
| India |
Bank Transfer |
1-2 Business Days |
| Bangladesh |
Bank Transfer |
1-2 Business Days |
Express Services are available on request. Please contact Pay2Home for details.
- Bank Transfer: Pay2Home will credit your funds directly to an existing account with any bank in the destination country.
- Delivery: Pay2Home will arrange to have your funds delivered to the door and handed to your beneficiary. You will need to specify your beneficiary's details and ensure they can correctly identify themselves to the courier for security reasons.
- Collection: Pay2Home can arrange to have your funds available for collection through one of our collection banks and agents. You will need to specify your beneficiary details and ensure they can correctly identify themselves at the point of collection for security reasons.
- Door to door: Pay2Home will deliver your funds directly to a specified beneficiary at an agreed address in the destination country. Funds will be delivered in cash on production of a valid identification document.
Please note: While you may create a transaction after business hours, weekends or public holidays, the transaction will not be processed during these periods.Your transaction will be processed on the next business day.
How do your fees compare with a standard telegraphic transfer?
Unlike most banks which charge both a service fee and a percentage fee based on the amount you send, Pay2Home charges a single low, flat fee regardless of your transaction amount. Furthermore if you send your money via a bank, you will usually be charged an additional fee/deduction by the receiving bank when they credit the funds to your account. With Pay2Home there are no in-country deductions by your receiving bank and there are no hidden costs or additional charges. Compare our charges...
How is sending money with Pay2Home different to sending money with a bank?
A bank is a generalist financial provider. They provide account services, loans, mortgages, bank assurance, credit cards and a range of other services. Pay2Home is a licensed remittance specialist. International payments are all we do so we make sure we do them well. That results in lower costs, better exchange rates, more delivery channels and generally faster delivery times than the banks can offer. Being fully licensed also provides you with security knowing that your transaction and funds are safe.
How can I pay for my transaction?
There are 6 payment methods that you can choose from:
1) Pay2Home Wallet
You can make payment for your transactions using funds stored in your Pay2Home Wallet. To find out more on how to top-up your wallet please click here.
2) NETS
If you would like to pay by NETS the maximum amount of your transaction must be within you daily withdrawal limit. This limit is imposed by your bank and should you wish to revise the limit, you can approach your bank (online or directly) to do so.
3) NETSPay
If you would like to pay by NETSPay the maximum amount of your transaction must be within you daily withdrawal limit. This limit is imposed by your bank and should you wish to revise the limit, you can approach your bank (online or directly) to do so.
4) Cash
You may make payment for your transaction at any one of our outlets or at our cash enabled Money Transfer Machines (MTMs).
5) Bank Transfer
When you select to pay by Bank Transfer, an invoice will be generated together with the information of all our clearing bank in your country. To make payment even easier, we recommend you to set Pay2Home up as a beneficiary by logging into your bank's internet banking counter and make payment using FAST.
6) Cheque
You may drop a cheque at any one of our outlets, click here for outlet locations, or at any POSB/DBS cheque drop box marking our bank details as per the receipt generated.
NB If the payment for your top up transactions is made via a bank transfer or by a cheque, the top up amount will only be credited into your wallet and reflected in your balance once Pay2Home has processed your transfer.
What are your banking details?
When you make a transaction with us you will be emailed settlement instructions which include all of our clearing bank details in your country. Alternatively you can find our banking details in the HELP text available once you log into the site.
Do you have a minimum or maximum amount I can send?
Pay2Home has no maximum or minimum amounts you can send. However, if you want to send a larger sum (15,000 SGD or 85,000 HKD), we recommend you contact our concierge desk so we can look at giving you a premier exchange rate.
How can I track my money?
Login to Pay2Home Online* or contact one of our branches. Your money is tracked by Pay2Home in real-time - if you have requested SMS and email updates, you and/or your beneficiary will be notified on completion of the payment. (*Singapore and Hong Kong only)
Registering to use Pay2Home online** currently available in Singapore and Hong Kong only
I haven't received my verification email, what should I do?
1) Check your inbox for new mail; some email service providers may send unfamiliar emails to a spam or junk folder.
2) Try resending the verification email, simply click on the link titled
Resend the verification email.
3) If you have tried resending the email with no success, your email provider
may be blocking emails from Pay2Home. To unblock the incoming email,
simply add customerservice@pay2home.com as a contact in your email
account, login to Pay2Home and click on Resend the verification email.
If you have tried these suggestions with no success, please email us at customerservice@pay2home.com, call us on (+65) 6372 2474 (Singapore) or (+852) 5801 7072 (Hong Kong).
What identity documents must I provide?
Before you can send money, Pay2Home needs to meet you in person. This is part of the Know Your Customer process required by local Monetary Authority regulations and need only be done once. At this meeting, we need to see your identity documents; either an IC card or passport.
Following this initial meeting, you will be a confirmed customer and will be free to send money online or at one of our branches at your leisure.
How can I arrange to give you my documents? *
If you have registered online, the final step of registration to confirm your status is to complete the Know Your Customer process. This requires us to perform a one time face-to-face identity verification at any one of our Pay2Home branches along with your original documents. After the successful document and verification check, you will be able to enjoy the full range of Pay2Home Online services.
Concierge and corporate service
What is your concierge service?
Our concierge service is for clients looking to send larger amounts of money on a regular basis. In the case of larger transaction amounts we may also be able to offer a better exchange rate. Contact our customer service team if you are interested in our concierge services.
Can corporates use Pay2Home?
Please note that our Pay2Home Online is catered for individual use only.
For corporate customers, we have many business and corporate customers that use our concierge service. If you would like more information please email us.
Pay2Home Wallet
What is the Pay2Home Wallet?
The Pay2Home Wallet is a store of value function which allows you to prepurchase currencies to take advantage of the favourable exchange rates, convert and save them until you are ready to remit. The stored currencies can be used to pay for your remittances on all Pay2Home channels; Pay2Home Mobile App, Money Transfer Machines (MTMs), Pay2Home outlets, and Pay2Home Online.
Is the Pay2Home Wallet Safe?
The Pay2Home Wallet is absolutely safe! All the top ups and remittance transactions that you make are executed safely and no personal information regarding your account is ever accessible to any third party.
The Pay2Home Wallet is more secure than carrying cash in your wallet. The app is protected with a 6-digit PIN and a One-Time Password (OTP). Your Pay2Home Wallet can be instantaneously blocked upon your request to prevent further use. This can be done by calling our Customer Service Hotline at +65 63722474 or email us at customerservice@pay2home.com.
How do I register as a Pay2Home customer?
- Pay2Home Mobile*
Download Pay2Home Mobile app from Apple App Store or Google Play Store.
- Tap on the 'Not yet registered? Sign Up' button.
- Fill in your personal information and login information, then tap on the 'Submit' button.
- Verify your email address by clicking on the verification link sent to your email.
- Registration completed.
Please note that you must be a registered Pay2Home customer to use Pay2Home Wallet functions.
- Pay2Home Online*
- Click on the 'Register' button.
- Select 'No' if you have not previously used Pay2Home's money transfer services.
- Fill in your personal information and click on the 'Next' button.
- Fill in your login information and click on the 'Submit' button.
- Verify your email address by clicking on the verification link sent to your email.
- Registration completed.
- Pay2Home Outlet
You may visit any of our outlets, our friendly Customer Service Officer will assist you with your registration request.
*If your registration is done via Pay2Home Mobile or Pay2Home Online, you will need to complete the identity verification process at one of the Pay2Home outlets and bring along a valid and original copy of your identification document (ID) and Proof of Address (POA). You must come in person for the verification (a proxy or authorised person will not be accepted).
The identity verification process is necessary to comply with Monetary Authority of Singapore's (MAS) requirement that all customers must be physically identified face-to-face at the point of registration. This is also in order to ensure the security of all Pay2Home accounts and your money, we take extra care in knowing who our Pay2Home Wallet users are.
The following are the acceptable identification documents:
| Singaporean |
NRIC (Pink) |
| Singapore Permanent Resident (PR) |
NRIC (Blue) |
| National Servicemen and Regulars |
SAF 11B, SPF 11B, or SCDF 18 |
| Foreigners |
Valid FIN pass on the day of registration
Valid FIN Passes include:
- Employment Pass
- Entry Pass
- S Pass
- Work Permit (all types)
- Training Employment Pass
- Dependent Pass
- Long Term Visit Pass
- Student Pass
|
If your ID does not have your address on it, you will also need POA not older than 3 months. One of the following documents will be acceptable:
- Bank statement
- Utility bill
- Letter from Government department
- Valid lease or accommodation agreement
If you do not have any of the above documents, please call our Customer Service Hotline at +65 63722474 or email us at customerservice@pay2home.com for assistance.
Does my identity needs to be verified each time I use Pay2Home Wallet?
Identity verification is a one-time process. Once the registration is successful, you may proceed with using the Pay2Home Wallet anytime and anywhere. When utilising the funds on your Pay2Home wallet, you will be required to input the One-Time Password (OTP) that is sent via SMS to your registered mobile phone number with Pay2Home.
How do I activate my Pay2Home Wallet?
- Ensure that you have submitted the following information:
- Valid Identification Document.
- Valid Proof of Address (only required for Singapore-registered customer).
- Valid Mobile Number.
- Log into the Pay2Home Mobile App.
- Accept Pay2Home Terms and Conditions.
- Once the above is done, your wallet will be activated and can be used in all Pay2Home channels: Pay2Home Mobile App, MTMs, Pay2Home outlets, and Pay2Home Online.
How do I Top-Up my Pay2Home Wallet?
There are 4 methods that you can choose from:
- Pay2Home Online, www.pay2home.com
- Under 'Wallets', click on 'Wallet Top-up'.
- Enter your top-up amount and select your payment method.
- Click 'confirm'
- Make payment according to the selected method.
- Pay2Home Mobile
- Tap on 'My Wallets' on Mobile App Home page.
- Select your preferred top-up method.
- Follow the instructions for your chosen top-up method.
- Pay2Home MTMs
- Tap on 'Wallets'.
- Select 'Top Up Wallet', enter your top-up amount.
- Select your preferred payment method.
- Follow the instructions for your chosen payment method.
- Pay2Home Outlet
You may visit any of our outlets, our friendly Customer Service Officer will assist you with your top-up request. Click here for outlet locations.
NB If the payment for your top up transactions is made via a bank transfer or by a cheque, the top up amount will only be credited into your wallet and reflected in your balance once Pay2Home has processed your transfer.
What currencies does Pay2Home offer in the wallet?
At the moment we offer the following currencies:
- Indonesian Rupiah (IDR)
- Indian Rupees (INR)
- Hong Kong Dollar (HKD)
- Malaysia Ringgit (MYR)
- Philippines Peso (PHP)
- Vietnamese Dong (VND)
We are expanding the currency wallets offered all the time, so please check back for updates.
Why can I have only one foreign currency wallet?
By default, you will be entitled to have two wallets; one in local currency (SGD) and the other in the currency of your nationality. If you would like to have an additional wallet (another currency) added, you may submit your request by contacting our Customer Service Officer at +65 63722474 or customerservice@pay2home.com. We will review your request and contact you the soonest.
How do I convert my local currency to foreign currency?
Before converting your local currency, please ensure you have sufficient funds in your local wallet balance. Should you need to top up your local currency, you may refer here on how to do so. You may do a conversion via one of the following options:
- Pay2Home Mobile
- Tap on 'My Wallets', then on 'Convert SGD'
- Enter the amount you would want to convert, then tap on 'Next'.
- Check your Transaction Summary
- Tap on 'Submit' if all information are correct, otherwise tap on 'Back' to adjust amount.
- Pay2Home MTMs
- Tap on 'Wallets', then click on 'Convert SGD'
- Enter the amount you would like to convert, then tap on 'Submit'
- Check your 'Convert Confirmation'
- Tap on 'Confirm' if all information are correct, otherwise tap on 'Back' to adjust amount.
- Pay2Home Online
- Under 'Wallets', click on 'Wallet Conversion'.
- Enter the amount you would like to convert and click 'confirm'.
- Pay2Home Outlets
You may visit any of our outlets, our friendly Customer Service Officer will assist you with your currency conversion request.
How to check the balance in my wallet?
- Pay2Home Mobile
- Tap on 'My Wallets' on the Home screen.
- Your Pay2Home Wallet balances will be displayed.
- Pay2Home MTMs
- Select 'Wallets'.
- Your Pay2Home Wallet balances will be displayed.
- Pay2Home Online
You may view your wallet balance in the Summary page. It will show you the amount you have for your respective currencies.
- Pay2Home Outlets
You may visit any of our outlets, our friendly Customer Service Officer will assist you with your Pay2Home Wallet balance enquire.
Can I have my foreign currency converted back to local currency?
Yes you can, if you request for a refund on your foreign currency wallet. To request for the refund, you will need to visit a Pay2Home Outlet, our Customer Service Officer will assist you with your request. Please be advised that there will be an administrative fee imposed on the refund request and the final amount that will be refunded to you is subjected to exchange rate fluctuations and it will be calculated based on the applicable exchange rate at the point of refund.
Can I have the money in my wallet refunded to me?
Yes you can. To request for the refund, you will need to visit a Pay2Home Outlet, our Customer Service Officer will assist you with your request. Please be advised that there will be an administrative fee imposed on the refund request and the final amount that will be refunded to you is subjected to exchange rate fluctuations and it will be calculated based on the applicable exchange rate at the point of refund.
Pay2Home Mobile App
What happens to my Pay2Home Mobile app when I change my mobile phones?
As long as your mobile number remains the same, all you need to do is to download the Pay2Home Mobile app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Pay2Home Mobile app to complete your login.
If you have changed your mobile number, please kindly contact our Customer Service Hotline at +65 6372 2474 or email us at customerservice@pay2home.com for assistance.
What permissions do I need to allow for the Pay2Home Mobile app to work on my phone?
For the best experience, you are strongly advised to enable the following permissions for Pay2Home Mobile:
- Push notifications - so that we can notify you of your transaction's statuses and the latest Pay2Home deals and promotions.
- Enable GPS - for your phone to detect Pay2Home branches near you.
If you are on iOS, enable 'Location Services' from 'Settings > Privacy'. For Android devices, enable 'High Accuracy' mode under your 'Location' settings.
How do I register on the Mobile App?
- Download Pay2Home Mobile app from Apple App Store or Google Play Store.
- Tap on the 'Not yet registered? Sign Up' button.
- Fill in your personal information and login information, then tap on the 'Submit' button.
- Verify your email address by clicking on the verification link sent to your email.
- Registration completed.
How do I log into Pay2Home mobile App?
- Customer with pin
- Enter your Pay2Home Customer Registration Number (CRN) and tap on 'Next'.
- Enter your pin and tap on 'Login'.
- Enter the SMS Code that is sent via SMS to your registered mobile phone and tap on 'Verify'.
- Current online customer with alphanumeric pin
- Enter your Pay2Home Customer Registration Number (CRN) and tap on 'Next'.
- Enter your pin and tap on 'Login'.
- Enter the SMS Code that is sent via SMS to your registered mobile phone.
- Enter you 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'.
- Customer without pin
- Enter your Pay2Home Customer Registration Number (CRN) and tap on 'Next'.
- Enter your Date of Birth and tap on 'Verify'.
- Enter the Temporary Password that is sent via SMS to your registered mobile phone.
- Enter you 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'.
How do I add new beneficiaries?
- Transaction History
- Select the beneficiary from your Beneficiary History.
- Scan QR code from a previous Pay2home receipt
- Manually
- Select the Destination Country and Transaction Type and tap on 'Next'.
- Enter your beneficiary details and tap on 'Next'.
- Check your new beneficiary details and tap on 'Next'.
- Enter the SMS One-Time Password (OTP) that is sent via SMS to your mobile phone. Tap on 'Verify'.
How to create transaction on Pay2Home Mobile App?
- Tap on 'Send Money'.
- Select your beneficiary. If it is not in the list, select 'Add a new Beneficiary'.
- Enter the amount that you wish to send.
- If you have a discount available, you may choose to use it for this transaction.
- Check your transaction summary and tap on 'Confirm & Next'.
- If you have money in your Wallet, you may choose to pay partial or the full transaction amount with it.
- Select the payment method that you wish to make the payment by.
- Check your transaction confirmation and tap on 'Confirm & Pay'.
- A One-Time Pin will be sent to you via SMS to your registered mobile number, enter the pin and tap on 'Verify'.
- If a full payment has not been received, the transaction summary will include information on 'How to pay'.
For transactions paid via Bank Transfer/cheque, they will only be processed after the funds have been received and verified by Pay2Home. For payment using MTM or at Pay2Home branch, you can find our MTM and outlet locations here.
What does 'locked beneficiary' mean?
An 'online' beneficiary is a beneficiary of transaction done through any non-face-to-face channels (Pay2Home Online, MTMs, Pay2Home Mobile App). An 'online' beneficiary is locked once a successful transaction has been made. A locked beneficiary cannot be edited or deleted for 60 days after the latest successful transaction. By default, each customer can have up to 8 locked beneficiaries.
How do I make payment for my Mobile transactions?
There are 3 payment methods that you can choose from:
1) Pay2Home Wallet
You can make payment for your transactions using funds stored in your Pay2Home Wallet. To find out more on how to top-up your wallet please click here
2) NETSPay
If you would like to pay by NETSPay the maximum amount of your transaction must be within your daily withdrawal limit. This limit is imposed by your bank and should you wish to revise the limit, you can approach your bank to do so.
3) Pay2Home Outlet / MTM
You may make payment for your transaction at any one of our outlets or any of our Money Transfer Machines (MTMs).
How can I check my available discount?
You may do so by selecting 'Friends Card' either on the Home page or in the menu bar. It will show you the stamps that you have collected on your current 'Friends Card' and also the discount that is available for your account, if any.
Can I track my transaction status?
Yes, you may do so by selecting 'Transaction Tracker' either on the Home page or in the menu bar. You may also filter by the type of transaction, date of transaction and the current status of the transaction. When you select the transaction, you will find the full transaction details.
How to use my discount?
You will be able to select your discount to use, if available, when you are creating a transaction.
Money Transfer Machine (MTM)
How safe is the MTM?
Our MTM is very safe, it complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, our MTMs are NETS-certified and use dual factor authentication.
How do I register for the MTM?
If you do not have an existing account with Pay2Home you will need to be registered as a customer first. You can do this at any of our outlets as Pay2Home needs to meet you in person. This is part of the Know-Your-Customer process required by MAS and needs to be done only once. When we meet you we will need to sight an identity document of yours that contains your photograph. One of the following documents will be acceptable:
- Work Permit
- S-Pass
- Employment Pass
- NRIC
- Passport
- Singapore Drivers License
If your Identity document does not contain your address, we will require a proof of your current residential address. One of the following documents will be acceptable:
- Bank statement
- Utility bill
- Letter from Government department
Once you have an account with Pay2Home, you can register yourself by verifying the following information on the MTM registration screen:
- Your Pay2Home Customer Registration Number (CRN) - this number is found on your membership card. Or you can simply scan your membership card instead of manually entering the information.
- Your birthday.
- Your Identification Document number that you used during the registration.
Our MTM has a guide video to show you how to do the MTM registration step-by-step.
Alternatively you can request assistance from any of our friendly Customer Service Staff for assistance during business hours.
I haven't received my One-Time Password (OTP), what should I do?
We rely on 3rd party telecommunication companies for the provision of our SMS notification services, sometimes these service providers are unreliable. Try resending the OTP, by clicking on the link titled "Resend the OTP".
If you have tried resending the OTP with no success, there may well be problem with your SMS provider. Please approach our friendly Customer Service Staff for assistance from 10am to 7pm, or please email us at customerservice@pay2home.com outside of these hours.
Do you have a minimum or maximum amount I can send via the MTM?
There is no minimum amount. However, there will be a maximum limit of SGD$9,999 per transaction, or for transactions with NETS payment the maximum amount is capped to the daily withdrawal limit of your NETS card.
If you would like to send above the maximum MTM limit, please approach our Customer Service Staff for assistance.
How can I pay for my MTM transaction?
There are 4 payment methods that you can choose from:
1) Pay2Home Wallet
You can make payment for your transactions using funds stored in your Pay2Home Wallet. To find out more on how to top-up your wallet please click here
2) NETS
If you would like to pay by NETS the maximum amount of your transaction must be within you daily withdrawal limit. This limit is imposed by your bank and should you wish to revise the limit, you can approach your bank to do so.
3) NETSPay
If you would like to pay by NETSPay the maximum amount of your transaction must be within your daily withdrawal limit. This limit is imposed by your bank and should you wish to revise the limit, you can approach your bank to do so.
4) Cash
You may make payment for your transaction at any one of our outlets or any of our Money Transfer Machines (MTMs).
NB: In Singapore, Pay2Home Wallet and NETS are the quickest way to make payment.
What are your service times for MTM transactions?
The transaction delivery times are the same as when you transact at any of our branches.
Please note: Pay2Home cannot commence the transfer of funds until we have received your money, so service times reflect the amount of time taken to delivery from when we receive your funds (see How can I pay for my MTM transaction? above).
Where can I find a MTM?
We have MTMs located at multiple locations; they are located at all our branches in Singapore and will also be made available in Hong Kong soon. For more information on the branch locations, click on this link.
When can I use a MTM?
Our MTMs are available 24 hours a day, 7 days a week including public holiday. You can remit anytime at your convenience.
What if I am not confident with using MTM?
Our MTMs offer multiple language options; transaction can be done in English, Bahasa Indonesia, Tagalog, Vietnamese, and simplified Chinese.
The MTM tutorials are in English, Bahasa Indonesia and Tagalog, Vietnamese, and simplified Chinese as well, so take your time and use the language you are most comfortable with.
You'll love how easy the MTM is to use, they were designed with input from your fellow customers. We didn't launch our MTMs until our customer were happy and felt comfortable to use them.
Service times
What are your service times?
In Singapore
Pay2Home Online is open every day of the year and our website offers updated rates between 10:00am and 4:30pm on business days. While you can still create a transaction outside of these times, the rates indicated may not be representative of competitive market figures.
The time it will take to deliver your funds is dependent upon your destination country and your chosen method of distribution.
Full list of our services:
| Philippines |
Bank Transfer (BDO)
Bank Transfer (Other Banks)
Door to Door (Metro Manila)
Door to Door (Provincial)
Bill Payment
Collection( BDO and Mlhuillier)
|
Same Business Day
(Cut Off time at 4PM)
1-2 Business Days
1-3 Business Days
1-2 Business Days
Next Business Day
Same Business Day
(Cut Off time at 4PM) |
| Australia |
Bank Transfer
Bill Payment |
1-2 Business Days
1-2 Business Days |
| New Zealand | Bank Transfer | 1-2 Business Days |
| Hong Kong | Bank Transfer | 1-2 Business Days |
| Europe | Bank Transfer | 1-3 Business Days |
| United Kingdom | Bank Transfer | 1-2 Business Days |
| Thailand |
Bank Transfer
Collection |
1-3 Business Days
1-3 Business Days |
| Malaysia | Bank Transfer | 1-3 Business Days |
| Vietnam |
Bank Transfer
Collection
Door to Door | 1-2 Business Days
1-2 Business Days
1-5 Business Days |
| Indonesia |
Bank Transfer
Collection |
1-2 Business Days
1-2 Business Days |
| China |
Bank Transfer |
1-2 Business Days |
Express Services are available on request. Please contact Pay2Home for details.
Please note: Pay2Home cannot commence the transfer of funds until we have received your money and your account status in Confirmed, so service times reflect the amount of time taken once we receive your funds (see How can I pay for my transaction? above).
There is no reconciliation of funds after business hours, over the weekends or public holidays. Commencement of transfer will be on the next business day.
For your information, the following are the times taken for your funds to reach our DBS accounts:
| Internet banking DBS | Immediate |
Internet banking (non DBS - Using FAST service for transfers
under SGD 10,000.00) | Immediate |
| Internet banking (non DBS - Using normal service) | 2-3 business days |
Cheque (To be deposited by 3pm into DBS Cheque Box
on business days) | Next Business Day after 2pm |
| Cash at P2H branch | Please refer to Branch's Opening Hours |
In Hong Kong
The time it will take to deliver your funds is dependent upon your destination country and your chosen method of distribution.
Full list of our services:
| Philippines |
Bank Transfer
Door to Door (Metro Manila)
Door to Door (Provincial)
Bill Payment
Collection |
1-2 Business Days ;
1-2 Business Days
1-3 Business Days
1-2 Business Days
Next Business Day |
| Australia |
Bank Transfer
Bill Payment |
1-2 Business Days
1-2 Business Days |
| New Zealand | Bank Transfer | 1-2 Business Days |
| Hong Kong | Bank Transfer | 1-2 Business Days |
| Europe | Bank Transfer | 1-3 Business Days |
| United Kingdom | Bank Transfer | 1-2 Business Days |
| Thailand |
Bank Transfer
Collection |
1-3 Business Days
1-3 Business Days |
| Malaysia | Bank Transfer | 1-3 Business Days |
| Vietnam |
Bank Transfer
Collection
Door to Door | 1-2 Business Days
1-2 Business Days
1-5 Business Days |
| Indonesia |
Bank Transfer
Collection |
1-2 Business Days
1-2 Business Days |
| China |
Bank Transfer |
1-2 Business Days |
Express Services are available on request. Please contact Pay2Home for details.
Please note: Pay2Home cannot commence the transfer of funds until we have received your money, so service times reflect the amount of time taken once we receive your funds (see How can I pay for my transaction? above).
When creating a standing order you need to be alert to changes in service times and rates as a result of weekends or public holidays in either the sending or receiving country. If you are creating a standing order that falls during a public holiday, you need to allow extra time for the payment delivery. The actual rate available may be generated on the next working day. Please be aware, that if the holiday falls next to a weekend, the next working day may be in three or four days time. This could therefore be a substantial change from the original indicative rate seen on the homepage.
For information on our shop opening times please see our Contact Us channel.
About Pay2Home
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Email us:
Call us:
Customer service:
Singapore(+65): 6372 2474
Hong Kong(+852): 5801 7072
Visit us:
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