Sending money from
Frequently Asked Questions
Safety and security
  • How safe is Pay2Home?
  • How secure is the site?
  • Money, fees and payment
  • Where do you send money to?
  • Where can I send money from?
  • How can I receive my money in the destination country?
  • How do your fees compare with a standard telegraphic transfer?
  • Are there any deductions in the destination country when using Pay2Home?
  • How is sending money with Pay2Home different to sending money with a bank?
  • How can I pay for my transaction?
  • What are your banking details?
  • Do you have a minimum or maximum amount I can send?
  • How can I track my money?
  • How does Pay2Home offer exchange rates?
  • Registering to use Pay2Home online** currently available in Singapore and Hong Kong only
  • I haven't received my verification email, what should I do?
  • What identity documents must I provide?
  • How can I arrange to give you my documents? *
  • Concierge and corporate service
  • What is your concierge service?
  • Can corporates use Pay2Home?
  • Money Transfer Machine (MTM)
  • How safe is the MTM?
  • How do I register for the MTM?
  • I haven't received my One-Time Password (OTP), what should I do?
  • Do you have a minimum or maximum amount I can send via the MTM?
  • How much is the service fee for using the MTM?
  • How can I pay for my MTM transaction?
  • What are your service times for MTM transactions?
  • When do I have to pay for my MTM transaction if I have opted to pay by cash or an internet banking transfer?
  • Where can I find a MTM?
  • When can I use a MTM?
  • What if I am not confident with using MTM?
  • Can I get any assistance while doing a transaction via the MTM?
  • Service times
  • What are your service times?
  • About Pay2Home
  • Who is Pay2Home?
  • Contact Us
  • Email us:
  • Customer service:
    Website feedback:
  • Call us:
  • Customer service:
    Singapore(+65): 6372 2474
    Hong Kong(+852): 5801 7072
  • Visit us:
  • View our branch locations