CUSTOMER CARE
How It Works
Sending money with Pay2Home is easy, cost-efficient and flexible. You have three ways to make a money transfer; online, by visiting our branches or by using our concierge service. You will only need to give us your details once. For more details on the options available to you and to follow our simple online guide, see below...
SENDING MONEY ONLINE
STEP 1 - REGISTER
  • You enter your personal information
  • You enter your login information
  • You verify your email account
  • We meet you to view your identity documents
STEP 2 - INITIATE A TRANSACTION
  • You create a beneficiary
  • You create a payment or standing order
STEP 3 - SEND PAY2HOME FUNDS
  • You transfer money to Pay2Home
STEP 4 - TRANSACTION IS COMPLETE
  • Pay2Home processes your transaction after receiving your cleared funds
  • Pay2Home sends an SMS or email notification to you and/or your beneficiary after transaction is processed

SENDING MONEY VIA OUR BRANCHES

If you prefer not to bank online or you want to transfer money during your lunch break, why not visit one of our branches? They are typically in convenient locations, near transport links and shopping outlets. Visit a branch with your identity documents and the money to be sent and our friendly customer service staff will be pleased to help you register today. For your convenience our branch staff speak many languages including Indonesian, Tagalog, Vietnamese, Malay and Mandarin.

SENDING MONEY VIA OUR CONCIERGE SERVICE

Our premier service is offered to clients looking to send larger amounts of money (more than $15,000). We can tailor our premier service for business accounts and corporate clients who would typically enjoy premium customer service and enhanced exchange rates.


To register your interest, please email us using the button below with a daytime telephone number and we will contact you to discuss your requirements.