Questions?
Happy to Help!
Questions on “where”, “what”, “when”, “why”, “how” and more?
You have found the right place!
We are here for you!
How can we help?
Help Centre
Counter Services at Pay2Home Outlets – Registration, Limits, and Payment
Wandr Pte Ltd, UEN 200720719M, is a money remittance business licensed by the Monetary Authority of Singapore, P2H (Hong Kong) Pte Limited, BRN 38215198.001 is a money remittance business licensed by the Customs & Excise Department of Hong Kong. All Pay2Home outlets within Singapore and Hong Kong operate under the Pay2Home brand.
The service times for transactions at Pay2Home outlets are the same as when you transact through all our digital platforms. Please refer here for service times. Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.
The minimum transaction amount is SGD5 and HKD30. There is no maximum limit for transactions via Pay2Home outlets. For transactions above SGD30,000 or HKD180,000, we apologise that the rates offered at the point of transactions are tentative and cannot be locked in until funds have been received in full. Please note that for payment via NETS, the maximum amount is capped to the daily withdrawal limit set on your bank card.
All outlets in Singapore have Money Transfer Machines available 24 hours daily. Please refer here for all outlet locations and operating hours.
Our friendly Customer Service Officers at our outlets will assist you with your registration request. Please refer here for the list of approved Identification Documents required for registration. If your Identification Document does not include your address, a Proof of Address document (not older than 3 months) is required.
You may check with our friendly Customer Service Officers on discounts available under your Pay2Home account. Alternatively, you may access any Pay2Home digital channels for discounts available. Please note that discounts available on digital channels may not apply at Pay2Home outlets or Money Transfer Machines within outlets.
Do follow Pay2Home on Facebook, X or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.
There are 7 payment methods available for transactions created at Pay2Home outlets.
- Bank Transfers
You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please choose to transfer using FAST. - PayNow to UEN (Only available in Singapore)
You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing. - QR Code (Only available in Singapore)
Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.- DBS PayLah!
- UOB Mighty
- OCBC Pay Anyone
- NETS or NETS Bank Card (Only available in Singapore)
You may make payment for your transaction by NETS over the counter or through Money Transfer Machine (MTM). NETS Bank Card may be used for transactions made via the Pay2Home Mobile App. There is a daily withdrawal limit imposed by the banks for payment through NETS. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment. - Pay2Home Wallet (Only available in Singapore)
You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETS Bank Card or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment. - Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations. - Cheque
For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.