Pay2Home Mobile App – Registration, Transfers, and Account Help

The Pay2Home Mobile application is very safe. It complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, and the Pay2Home Mobile application uses dual factor authentication which is an additional layer of security designed to prevent unauthorised access to safeguard your identity and privacy with Pay2Home.

The Pay2Home Mobile application has a user-friendly and intuitive interface that has been developed with input from its valued customers. The application offers multiple language options and Pay2Home will continue building and releasing new updates to improve the user experience on the application.

The service times for transactions on the Pay2Home Mobile application are the same as when you transact at any of Pay2Home outlets or through all our digital platforms. Please refer here for service times.

Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD10,000 and HKD15,000 applies on the Pay2Home Mobile application. Please note that for payment with NETS or bank card, the maximum amount is capped to the daily withdrawal limit of your NETS or bank card.

Yes, you will need to launch the Pay2Home Mobile application with WiFi/3G/4G/5G services.

For the best user experience, you are strongly advised to enable the following permissions for the Pay2Home Mobile application:

If you are on iOS, enable 'Location Services' from 'Settings > Privacy'. For Android devices, enable 'High Accuracy' mode under your 'Location' settings.

Yes, after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

As long as your mobile number remains the same, all you need to do is download the Pay2Home Mobile application on your new mobile phone. Upon entering your membership number and 6-digit PIN, you will receive a One-Time-Pin (OTP) via SMS. You will need to enter this in your Pay2Home Mobile application to complete the login process on your new phone.

If you have changed your mobile number, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

You can download the Pay2Home Mobile application on the Apple App Store or Google Play Store. Alternatively, you may download the Pay2Home Mobile application with this QR Code.

Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

1. Tap on the ‘Not yet registered? Sign Up’button.
2. Fill in your personal information and login information, then tap on the ‘Submit’button.
3. Once your registration is completed, upload your Identification Document and Proof of Address to start the verification process.

For more information on the registration process through Pay2Home Mobile application, please click on the following links.

• Video Guide - How to register via Pay2Home Mobile?
• Video Guide - How to verify your identity with Pay2Home Mobile application?
• PDF Brochure - How to register and use Pay2Home Mobile application?
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

1. Current Pay2Home customer with Customer Registration Number
1. Enter your Pay2Home Customer Registration Number and tap on ‘Next’.
2. Enter your pin and tap on ‘Login’.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone and tap on ‘Verify’.
4. Enter your 6 digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Enter your 6 digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.
2. Current online customer with alphanumeric pin
1. Enter your Pay2Home Customer Registration Number and tap on ‘Next’.
2. Enter your pin and tap on ‘Login’.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6 digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Enter your 6 digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.
3. Registered customer without pin
1. Enter your Pay2Home Customer Registration Number and tap on ‘Next’.
2. Enter your Date of Birth and tap on ‘Verify’.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Enter your 6-digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.

For more information on the registration process through Pay2Home Mobile application, please click on the following links.

• Video Guide - How to verify your identity with Pay2Home Mobile application?
• PDF Brochure - Mobile account activation
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

If you would like to send above the maximum limit, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled ‘Resend’to request for another One-Time-Pin.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

1. Tap on ‘Send Money’.
2. Select your beneficiary. If it is not in the list, select ‘Add a new Beneficiary’.
3. Enter the amount that you wish to send. Tap on ‘Confirm’.
   Note: If you have a discount coupon available, you may choose to apply it.
4. Check your transaction summary and tap on ‘Next’.
   Note: If you have money in your Pay2Home Wallet, you may choose to pay partial or the full transaction amount with it.
5. Tap on ‘Make Payment’ if you wish to pay for your transaction immediately.
6. Select your preferred payment method. Click here for payment methods.

Please note that if full payment has not been received, the transaction summary will include information on ‘How to pay’.

For more information on how to create a transaction through Pay2Home Mobile application, please click on the following links.

• Video Guide – How to create a transaction with Pay2Home Mobile application?
• PDF Brochure - How to register and send money with Pay2Home Mobile application?
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

1. Log in to your Pay2Home account.
   Select ‘Beneficiaries’ from the side menu bar to the left side of the Mobile application screen.
2. Tap on ‘Add a New Beneficiary’.
3. You may choose to add a new beneficiary different ways:
   • From your history - select the intended beneficiary from your transaction history.
   • Scan QR Code - scan the QR code from a previous Pay2Home receipt to add the beneficiary from that transaction.
   • Manually
     • Select the Destination Country and Transaction Type and tap on ‘Next’.
     • Enter your beneficiary details and tap on ‘Next’.
     • Check your new beneficiary details and tap on ‘Next’.
     • Enter the One-Time-Pin that is sent via SMS to your mobile phone. Tap on ‘Verify’.

For more information on how to add a beneficiary through the Pay2Home Mobile application, please click on the following link.

• Video Guide – How to add a beneficiary with Pay2Home Mobile application?

To request for additional beneficiaries under your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account when you are creating a remittance. You will be prompted to enter a coupon code before proceeding to select your preferred payment method to complete the transaction.

As a loyal customer of Pay2Home, you may be entitled to exclusive discounts through the accumulation of stamps on your current ‘Rewards Card’. You may check on the discounts available by selecting ‘My Rewards’ either on the Home page or in the menu bar. It will show you the stamps that you have collected on your current ‘Rewards Card’and reflect any discount available.

Do follow Pay2Home on Facebook, X or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 8 payment methods available on Pay2Home Mobile Application.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please opt to transfer using FAST to send your funds in the shortest possible time
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. NETS or NETS Bank Card (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through Money Transfer Machine (MTM). NETS Bank Card may be used for transactions made via the Pay2Home Mobile App. There is a daily withdrawal limit imposed by the banks for payment through NETS. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment.
4. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETS Bank Card or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

You are advised to make payment for your transaction as soon as possible. Please note that your transaction will be cancelled by 1pm should payment not be received before 12noon on the next day.

Yes, you may do so by selecting ‘My History’ either on the Home page or in the menu bar. You may also filter by the type of transaction, date of transaction and the current status of the transaction. When you select any specific transaction, full transaction details of your selection will be shown.