Money Transfer Machine (MTM) – Registration, Transfers, and Account Help

Pay2Home’s Money Transfer Machine is very safe, it complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore. The Money Transfer Machine uses dual factor authentication and is NETS-certified.

The Money Transfer Machines interfaces are user-friendly and designed with input from customers. It offers multiple language options; transactions can be done in English, Bahasa Indonesia, Bengali, Burmese, Hindi, Tagalog, Tamil, Vietnamese, and simplified Chinese.

The service times for transactions made on the Money Transfer Machine are the same as when you transact at any of Pay2Home outlets or through all digital platforms. Please refer here for service times.

Please note that Pay2Home will only commence the transfer of funds when your funds are received. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD10,000 and HKD 5,000 applies on the Money Transfer Machine. Please note that for payment with NETS or bank card, the maximum amount is capped to the daily withdrawal limit of your NETS or bank card.

If you would like to send above the maximum Money Transfer Machine limit, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

For security purposes, access to your account will be suspended after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

Money Transfer Machines are located at multiple locations; they are also located at all Pay2Home outlets in Singapore and in Hong Kong. Please refer here for Money Transfer Machine locations.

If you do not have an existing account with Pay2Home you will need to be registered as a customer. Refer here to find out how you can be registered as a Pay2Home customer. Once you have an account with Pay2Home, you can activate your account by verifying the following information on the Money Transfer Machine activation screen:

1. Your Pay2Home Customer Registration Number - this number is found on your membership card. Alternatively, you can simply scan your membership card instead of manually entering the information.
2. Your birthday
3. Identification Document number used at the point of registration

For more information on how to login via Money Transfer Machine, please click on the following links.

• Video Guide – How to register via Pay2Home Money Transfer Machine?
• PDF Brochure – How to use Money Transfer Machine?

1. With Pay2Home membership card
1. Scan your Pay2Home membership card and tap on ‘Next’.
2. Enter your pin and tap on ‘Login’.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone and tap on ‘Verify’.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.
2. With Pay2Home transaction receipt
1. Scan your Pay2Home transaction receipt and tap on ‘Next’.
2. Enter your pin and tap on ‘Login’.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.
3. With Membership Number
1. Enter your 9-digit Membership Number and tap on ‘Next’.
2. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
3. Enter your 6-digit New PIN and re-enter it to confirm. Tap on ‘Submit’. Please use this pin to log into your Pay2Home account in future.

For more information on how to log into your account on the Money Transfer Machine (MTM), please click on the following links.

• Video Guide – How to login via Pay2Home Money Transfer Machine?
• PDF Brochure – Money Transfer Machine account activation

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled ‘Resend the OTP’ to request for another One-Time-Pin.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

1. Tap on ‘Send Money’.
2. Select your preferred payment method.
3. Select your beneficiary. If it is not in the list, select ‘Add a new Beneficiary’.
4. Enter the amount that you wish to send.
   Note: If you have a discount coupon available, you may choose to apply it.
5. Check your transaction summary and tap on ‘Confirm’.
6. Tap ‘Pay Now’ if you wish to make payment on the spot.
7. Select the transaction you wish to pay. Tap ‘View’ to see details.
8. Check your transaction details and tap on ‘Confirm’to proceed with payment.

For payment made via bank transfer or cheque, the transaction will only be processed after funds have been received and verified by Pay2Home. Should you wish to make payment via the Money Transfer Machine or at any Pay2Home outlets, the locations are available here.

For more information on how to create a transaction through the Money Transfer Machine, please click on the following links.

• Video Guide – How to send money via Money Transfer Machine?

1. Log into your Pay2Home account.
2. Tap on ‘Send Money’.
3. Select your preferred payment method.
4. Tap on the ‘+’ sign to add a new beneficiary.
   You may choose to add a new beneficiary with the various methods:
   1. From your history - select the intended beneficiary from your transaction history.
   2. Scan QR Code - scan the QR code from a previous Pay2Home receipt to add the beneficiary from that transaction.
   3. Manually
      • Select the Destination Country and Transaction Type and tap on ‘Next’.
      • Enter your beneficiary details and tap on ‘Next’.
      • Check your new beneficiary details and tap on ‘Next’.
      • A new beneficiary will be added once the details are confirmed.

For more information on how to add a beneficiary on the Money Transfer Machine, please click on the following link.

• Video Guide – How to add a beneficiary with Money Transfer Machine?

To request for additional beneficiaries under your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account when you are creating a remittance transaction. Alternatively, you may key in a valid coupon code when you are creating a transaction before proceeding to select your preferred payment method to complete the transaction.

As a loyal customer of Pay2Home, you may be entitled to additional discounts through the accumulation of stamps on your current ‘Rewards Card’ by selecting the ‘My Reward’ menu. The stamps that you have collected on your current ‘Rewards Card’ may be redeemed as discounts or an exclusive free gift.

Do follow Pay2Home on Facebook, X or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 6 payment methods available for Money Transfer Machine transactions.

1. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine (MTM) payment screen to proceed with your transaction payment.
   1. DBS PayLah!
   2. UOB Mighty
   3. OCBC Pay Anyone
2. NETS or NETS Bank Card (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through Money Transfer Machine (MTM). NETS Bank Card may be used for transactions made via the Pay2Home Mobile App. There is a daily withdrawal limit imposed by the banks for payment through NETS. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment.
3. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
4. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment
5. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines (MTMs)
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled MTMs. Please refer here for locations.

You are advised to make payment for your Money Transfer Machine transaction as soon as possible. Your payment should be received by 12pm (noon) on the next day or the transaction will be cancelled automatically at 1pm.

Yes, you may do so by selecting ‘History’ after you log-in to your account or by selecting ‘Check transaction status’ prior to log-in. When you select any specific transaction, full transaction details of your selection will be shown.