Pay2Home Online – Registration, Transfers, and Account Help

Pay2Home Online is very safe. It complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, and the service uses dual factor authentication which is an additional layer of security designed to prevent unauthorised access to safeguard your identity and privacy with Pay2Home.

Pay2Home Online has a user-friendly and intuitive interface that has been developed with input from its valued customers.

The service times for transactions on Pay2Home Online are the same as when you transact at any of Pay2Home outlets or through all our digital platforms. Please refer here for service times.

Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD15,000 and HKD15,000 applies on the Pay2Home Online. Please note that for payment via internet banking or NETS Bank Card, the maximum amount is capped to the daily withdrawal limit set on your internet banking service or bank card.

Yes, you will need to log into Pay2Home Online with WiFi/3G/4G/5G services.

For security purposes, access to your account will be suspended after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

You can access Pay2Home Online via www.pay2home.com. Click on ‘Register’ or ‘Log-in’ found on the right corner of the header at the top of the webpage.

1. Visit www.pay2home.com.
2. Click on the ‘Register’button.
3. Select ‘No’if you have not previously used Pay2Home’s money transfer services.
4. Fill in your personal information and click on the ‘Next’button.
5. Fill in your login information and click on the ‘Submit’button.
6. Verify your email address by clicking on the verification link sent to your email.
7. Upload your Identification Document and Proof of Address via Pay2Home Mobile Application to activate the verification process.

For more information on the registration process through Pay2Home, please click on the following links.

• PDF Brochure – Register online with Pay2Home
• Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

1. Enter your Pay2Home Customer Registration Number or registered email address and password and tap on ‘Login’..
2. Enter the SMS One-Time-Pin that is sent via SMS to your registered mobile phone and tap on ‘Next’.

For more information on the login-in process through Pay2Home Online, please click on the following link.

• PDF Brochure – Register online with Pay2Home
• Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled ‘Request a new SMS-OTP to be sent to your mobile’.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

1. Tap on ‘Payment’ and select ‘New Payment’.
2. Select your beneficiary.
3. Enter the amount that you wish to send and select a random small amount to add to your transaction to allow us to help identify your transaction payment easily. Tap on‘Next’.
4. Check your transaction summary, choose your preferred payment method and tap on ‘Confirm’.
   Note: If you have money in your Pay2Home Wallet, you may choose to pay partial or the full transaction amount with it.

Please note that if full payment has not been received, the transaction summary will include information on ‘How to pay’.

For payments made via bank transfer, PayNow to UEN, or cheque, transactions will only be processed after funds have been received and verified by Pay2Home. Should you wish to make payment via the Money Transfer Machine or at any Pay2Home outlets, the locations are available here.

1. Log in to your Pay2Home account
2. Tap on ‘Beneficiary’, choose ‘New Beneficiary’.
3. You may choose to add a new beneficiary with the various methods:
   • Choose from existing beneficiary - select the intended beneficiary from your transaction history
   • Create new beneficiary via manual entry
     • Select the Destination Country and Transaction Type and tap on ‘Next’.
     • Enter your beneficiary details and tap on ‘Next’.
     • Check your new beneficiary details and tap on ‘Next’.
     • Enter the One-Time-Pin (OTP) that is sent via SMS to your mobile phone. Tap on ‘Verify’.

To request for additional beneficiaries under your account, please contact the Customer Service Hotline Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account on the home screen. Tap on ‘My Coupons’ at the bottom of Friends Card to check on the coupons available.

Do follow Pay2Home on Facebook, X or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 7 payment methods available for Money Transfer Machine transactions.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please choose to transfer using FAST.
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
4. NETS or NETS Bank Card (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through Money Transfer Machine (MTM). NETS Bank Card may be used for transactions made via the Pay2Home Mobile App. There is a daily withdrawal limit imposed by the banks for payment through NETS. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment.
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETS Bank Card or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

You are advised to make payment for your transaction as soon as possible. Please note that your transaction will be cancelled automatically should payment not be received before 12pm (noon) on the next day.

Yes, you may do so on the ‘Summary’ page after you log into your account. Your transaction history and status of each remittance transaction will be shown when you click on each transaction.